Support and Maintenance
Ongoing support, fixes, updates and small improvements on an agreed monthly plan, so your software stays secure, current and useful.
In short
Software isn't finished at launch. Operating systems update, libraries need security patches, browsers change and your business keeps asking for small improvements. Our support plans cover all of that on predictable monthly terms: monitoring, fixes, updates and a set amount of improvement work, with clear response times for issues. We support software we built and software other teams built, after a short review.
Process
How the work runs, step by step
- 01
Review the software, hosting and documentation, and fill any gaps
- 02
Agree response times by priority and a monthly hours budget
- 03
Set up monitoring so we often see problems before users report them
- 04
Fix issues, apply updates and ship small improvements in regular releases
- 05
Report each month on uptime, issues, updates and hours used
- 06
Review the plan every quarter and adjust it as needs change
What you can expect
Why Univolute
- 01
Predictable monthly cost, with unused improvement hours planned rather than wasted
- 02
The same small team every month, who know your system
- 03
Updates are tested before they go live, never applied blindly
- 04
Clear reporting, so you always know what was done and why
- 05
No lock-in: documentation stays current, and you can leave with everything
Run & Grow
Often paired with
Cloud and DevOps
Hosting that stays up and bills that stay small.
Quality and Security
Find the bugs and the gaps before your users do.
Data and Dashboards
See your business clearly, every morning.
Insights
Further reading
Designing around WhatsApp
For many Indian businesses, WhatsApp is the main customer channel. How to automate invoices, reminders and updates without breaking the rules or annoying customers.
India's DPDP Act: a checklist for your app
The Digital Personal Data Protection Act's obligations are arriving in stages. A practical checklist for product teams: data inventory, notice, consent, rights, security and deletion.
Offline-first apps for patchy networks
On the shop floor, in the field or on the road, the signal comes and goes. How to design apps that keep working, never lose work and sync safely.
Common questions
Something else on your mind? Ask us directly.
Can you support software another company built?
Yes, after a short review to understand the code, hosting and risks. We'll tell you plainly about anything that needs fixing first.
What response times do you offer?
We agree them per plan, by priority. Critical issues get the fastest response; minor requests are scheduled into regular releases.
Can we pause or cancel the plan?
Yes, with notice agreed in the plan. We hand over credentials, documentation and anything in progress.